AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.

 

GameSwap Corporation is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered.
If you are requesting an order to be cancelled before or after it is processed you will be subject to a restocking fee based on the fees that were taken when you made the order.

Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap, and minor defects in packaging material not caused by external forces or factors is completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors and we are in excellent standing with the parent companies we carry.

All items listed online are considered a final sale once the order has been processed and shipped.

If an order is shipped to a 3rd party company, freight forwarder or similar, GameSwap Corporation assumes no responsibility for any damages or issues that may arise from their services.

GameSwap Corporation is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.

GameSwap Corporation is not responsible for customers entering incorrect/incomplete addresses. Should an item not be properly delivered due to an incomplete/incorrect address provided to us - we assume no responsibility for the loss incurred.

 

IN-STORE PICKUP
At checkout you will have the option to select In-Store Pickup at our brick-and-mortar location. Your order will typically be ready for pickup within 2 business days. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up on your behalf you must leave their name in the order notes or email us at gameswapweb@gmail.com with their name and your order number.

 

SHIPPING RATES FOR ADDRESSES WITHIN CANADA
Shipping fees are calculated during the checkout process. If the value of the order meets or exceeds $250 before taxes and shipping charges, it will be eligible for Free Shipping!

 

SALES TAX
All orders are taxed according to your Province, Territory or State.

 

DELIVERY INSTRUCTIONS
You can provide special delivery instructions in the notes section provided at checkout. If you have a last minute change/request or instructions which require special attention please contact us at (416) 990-2260.

 

DAMAGED ITEMS
In the unfortunate event that you receive any damaged items in your parcel, please contact us at gameswapweb@gmail.com or call us at (416) 990-2260 with your order number and a description of the problem. Please also provide a photo of the problem if possible. 

If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Trading Card Game or Sports Card Sealed Product that has no impact on the internal contents will not qualify as such and will be reviewed on a case-by-case basis for approval.

 

PRODUCT AVAILABILITY
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.

 

QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.

 

FRAUD PREVENTION AND CONSENT TO SERVICE
New Fraud Prevention Service: NoFraud

Your may receive a text message or phone call as part of a 3rd Party Service (NoFraud) confirming a purchase you have made at GameSwap Corporation, please reply if need be accordingly. Also you may see a $0.00 (Zero Dollar) charge appear on your method of payment as another Fraud Prevention Check that NoFraud performs. You may be asked for some forms of Image Verification as well in certain cases for verification purposes. Orders that do not respond accordingly to any correspondence regarding Fraud Checks/Prevention from GameSwap or NoFraud may be subject to cancellation.

Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.

At our discretion we may include a Card For Pickup or Signature option for higher valued orders or orders we deem high risk. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps.

 

STORE CREDIT/GIFT CARD POLICY
Should Store Credit/Gift Card be issued to a customer for any reason (Buylist/Trade Submission, Alternative method of Full or Partial Refund of an order etc.) it is non-refundable and cannot be transferred or converted to another payment method or currency.

 

WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.