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Brick-and-Mortar Store Policies

EXCHANGES

We will gladly accept exchanges on unopened products returned to either of our stores within 7 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

We do not accept any returns or exchanges on Trading Card Game products.

 

MISSING PIECES

If a game you purchased from us has missing or damaged components, please email us at gameswapweb@gmail.com or contact us (416) 901-8820 for assistance.

 

SELLING & TRADING CARDS

We buy cards from several popular trading card games. All requests for selling to us must be submitted at our physical store location.

We offer both cash and store credit options for trades. There is usually a bonus if you choose the store credit option.

Store credit is issued in the form of an electronic account which you can use either in-store.

 

IN-STORE PICKUPS

If you have ordered products through our website and chosen the in-store pickup option. These orders are held for at least one month after fulfillment (except in the case of TCG singles, which are held indefinitely).

You will receive an email once your order is ready for pickup. You can also check the status of your orders by logging in to your account and viewing your order history. Orders with the status "Fulfilled" are available for pickup or have already been picked up.

Please do not expect to pick up your order until it has been fulfilled. Usually this takes 24-48 hours from the time of purchase but can take longer if there are extraneous circumstances.

You will require a piece of photo ID and your order number to pick up your order. If you would like to designate someone else to pick up an order on your behalf you must leave their name in the order notes or email us at gameswapweb@gmail.com with your order number and the person's name.